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Frequently Asked Questions

Questions?

Contact Help Desk
1845 Fairmount St.
Wichita, Kansas 67260

Help Desk Mainpage

The following link will help guide students through the following topics: necessary technologies, working in Blackboard, using necessary computer applications, and becoming a successful remote student.

Remote Student Support Pages

WSU Frequently Asked Questions

How to request for help

Different issues are taken care of in different ways. Here is a list of some issues, and who to contact/what to do when issues arise. Contacting OneStop for technical issues not related to Blackboard will delay service.

Below is a list of issues, and what you should do for assistance:

Issue

What to do
Hardware/software issues with university owned PCs, Macs, laptops, printers, etc.

Tickets can be created using the following links: 

Help Me Fix

Help Me Setup/Change

Help Me Shop
Wireless issues Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu
Issues accessing Banner Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu
Help with an individual form in Banner Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu
Issues with Blackboard

Contact Blackboard support at (316) 978-4357,  option 2, or find assistance on the Blackboard Support site 

For assistance with course development, requesting course merges, and requesting a development shell, contact OIR: Office of Instructional Resources
Email issues Contact the Help Desk. Your question may be answered here.
Other issues Contact the Help Desk at 316-978-4357, option 1, or email helpdesk@wichita.edu
Telecommunication service request Submit a Telecom ticket here

How to set up myWSU account for the first time

New employees will need the following pieces of information:

  1. myWSU ID number.
  2. Your personal email address.

WSU uses Self-Service Password Reset (SSPR) to setup your account for the first time or to recover/change your WSU Password.

Click here for instructions on setting up your account

Click here for WSU Password Requirements

How to connect to WSU Secure

Email

How to access my email

An email address is generated for new faculty/staff members for their use. If you are unsure if the account exists, or if you need to make changes, contact the HelpDesk at (316) 978-4357, option 1.

To access your email, including Micosoft 365, from any computer with an internet connection follow the steps below:

  1. Go to http://m365.wichita.edu
  2. In the Sign in Window, enter your myWSUID@wichita.edu.
     Click Next.
  3. In the password box enter your myWSU password. If you have not yet set a password click here for instructions.
  4. Authenticate your Duo.
  5. Click on the Outlook icon in the left menu to access your email.

For assistance with setting up Outlook on your office PC please contact the HelpDesk, or your department's Technical Support Team.

Sharing Your Calendar

Sending Encrypted Email

How to set up my phone to receive my work email

How to set up an out of Office message

PC

Out of office replies are messages that are sent back to people who send you email messages, generally to let them know you are out of the office that day. They can be set with a few simple steps:

  1. Click on the "File" tab. You should see a page that says "Account Information" at the top
  2. Select "Automatic Replies"
  3. Click on the toggle next to "Send Automatic replies"
  4. If you want to specify a date range, Check the box "Only send during this time range:" and select the start and end time.
  5. Enter the reply you want other people at WSU to see in the "Inside my Organization" box
  6. If you want to send autoreply messages to people outside of WSU select the "Outside my Organization" tab. Then Check "Auto-reply to people outside my organization".
  7. Enter the message you want people outside of WSU to see when they send messages to you.
  8. Click "OK"

Mac

Out of office repliies are messages that are sent back to people who send you email messages, generally to let them know that you are out of the office that day. They can be set with a few simple steps:

  1. Click on "Tools"
  2. Select "Out of Office"
  3. Enter the message you want people to see when they send you an email.
  4. If you want to set a date, or a message for people not emailing from WSU addresses, click on "more options" if the options aren't already displayed.
  5. If you want to set a date range for the autoreply check "I am out of the office between" and select the correct dates.
  6. If you want to send a message to people outside of WSU check "send replies outside my company to", and select your preferred option.
  7. Enter the reply you would like to be sent to people outside of WSU.
  8. Click "OK"

Web

Out of office repliies are messages that are sent back to people who send you email messages, generally to let them know that you are out of the office that day. They can be set with a few simple steps:

  1. Click on "Options" This can be located in the upper right hand corner of the page beneath your name.
  2. Select "Set Automatic Replies"
  3. Click on the toggle next to "Send Automatic replies"
  4. If you want to specify a date range, Check the box "Send replies only during this time period:" and select the start and end time.
  5. Enter the reply you want other people at WSU to see in the first box
  6. If you want to send autoreply messages to people outside of WSU check "Send automatic reply messages to senders outside my organization".
  7. Enter the message you want people outside of WSU to see when they send messages to you.
  8. Click "Save" (located in the bottom right hand corner)

How to Edit a Distribution List

1. Log in to the online Exchange: http://O365.wichita.edu

2. In the upper right, click on the gear and select Options.

Gear, Options

3. On the left, under General, select Distribution Groups.

General, Distribution Groups

 

4. On the right, under Distribution Groups I Own is a list of groups you have access to alter. (If you see nothing listed, you are not listed as an owner of the group).  Double click on a list to select it.

 

5. Select Membership on the left. Press + to add a new member.

Membership, Plus sign

6. Search by the last name and press the + sign next to the name to add the member to your group. Press Save at the top.

Search for name, press + to add

 

7. To remove members, select their name, and press the  -  sign

minus sign

 

8. Press Save when finished.

Save button

Contact Groups in Outlook

A contact list is a collection of email addresses and is useful for sending email to a group of people.

Contact Groups have moved in M365.

If it looks like the option to create Contact Groups is missing in Outlook, the greyed out optin is actually a new (misleading) feature in M365 that creates a SharePoint site (not what most users would want).

Groups area with New Group and Browse Groups grayed out

 

Users can still create the usual Contact Groups they are familiar with b going to Contact --> New Contact Group

 

Adding a New Contact Group image

 

For additional information regarding Contact Groups in Outlook, please visit this link provided by Microsoft.

Outlook for Mac: Reverting to a previous version

A recent Outlook for Mac update may have changed the appearance of your Outlook screen, making it appear that your email and calendar appointments have been removed. Not to worry, your emails and appointments are safe, but it can be disconcerting to see a blank Outlook screen.

New Outlook for Mac screen

You will need to revert your Outlook application to the previous version for your content to reappear. You may be offered an option to revert via a popup menu, like this:

Revert button

If you do not receive this prompt, you can always toggle OFF the New Outlook view by going to the Outlook dropdown at the top of the screen and deselecting New Outlook.

Outlook dropdown, New Outlook

At the next prompt, select Revert.

Revert to previous outlook

You may be prompted to log in again. Your content should now reappear.

Locked out of your Account, or does Outlook log out periodically?

If you enter an incorrect password for your myWSU account too many times the system will automatically lock down your account.  This is a security measure to prevent unauthorized users from accessing myWSU accounts.  A message will appear indicating the account is locked. 

  • The current policy is: if there are 10 attempts within 10 minutes, the account will lock for 15 minutes.  

Reminder:

  • When changing your password, change it across ALL devices that you have logged into (iPad, mobile phone, laptop(s), desktop(s), and WSU Secure); otherwise, you run the risk of being locked out of your account.  For example, when a password is changed at work, and you are also signed into your work email on a personal device at home it will attempt to sync to the mailbox on the personal device causing too many failed attempts, and locking the account.
  • To help mitigate the situation, clear out devices that you are not using.  To do this:
    • Log into Office365 at m365.wichita.edu
    • Open Outlook
    • Go to the Gear Icon, Select Options

image of gear & options as listed in the the above bullet

    • Under Options, Select General > Mobile Devices
    • Remove any devices no longer being used

Image of General Option and mobile devices described in above bullets

This will reduce issues with syncing that contribute to failed attempts.

How to clear browser history and use private window

A browser maintains a history of all websites accessed. Sometimes clearing the cache or browser history will allow the browser to work more efficiently.  It may even help resolve problems with websites.

It is recommended that ALL users clear their cache and browsing history at least once a week.  More often as issues occur or if you are accessing the internet often.

Clearing Browser History/Private Window

How to setup VPN

WSU's Virtual Private Network will allow users to connect to WSU computing resources over an encrypted connection. Please click the link below for information regarding VPN setup and access (information for HPC and Student users are included):.

How to report a suspicious email (Phishing Email)

Using the Phish Alert button in Outlook is an easy way to report potential phishing scam emails to the Information Security Team.  Click the link below for additional details.

Guidlines for cloud storage and FERPA

For guidance on on cloud storage using WSU approved platforms that are accessed through WSU-managed accounts, please click the link below. 

How to change my password over VPN (Faculty/Staff)

If you change your password while off-campus, you won't be able to log-in to your university-owned computer with your new password until you connect to the campus network, either by plugging into the wired network, using WSU Secure wifi, or the university VPN using the GlobalProtect VPN.  You may still use your old MyWSU password to log into the machine until it has been updated with the new MyWSU password.  Click the link below for information on how to change your password over VPN.

Change Password Over VPN

Retirement FAQs

List of Frequently Asked Questions (FAQs) regarding what you need to know from Information Technology Services (ITS) when you retire.

ITS Retirement FAQs

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